We want you to love what you ordered. Because every item is printed to order specifically for you, our policy works a little differently from a store that ships from a warehouse. Please read this before ordering.
If your item arrives damaged, misprinted or defective
We will replace it free of charge. No return needed.
Contact us within 30 days of receiving your order at info@lifeofvirtue.shop with:
- Your order number
- A clear photo of the problem
We will send a replacement at no cost to you. You do not need to ship the original item back.
If your package never arrives
If your order is lost in transit, contact us within 30 days of the estimated delivery date and we will replace it or refund you.
If you ordered the wrong size, or changed your mind
We are unable to accept returns or exchanges in these cases. Because every item is made to order specifically for you, there is no warehouse to return it to, and the item cannot be resold.
Please use the size guide on each product page before ordering. If you are between sizes or unsure, email us before you buy and we will help you choose. We would far rather answer a question up front than have you end up with a shirt that does not fit.
If you entered the wrong address
If an order is returned to the facility because of an incorrect or incomplete address, we can reship it once you provide the correct address. The reshipping cost is your responsibility.
Order cancellations
We can cancel an order only if production has not started, which is usually within a few hours of ordering. Email us as soon as possible and we will do what we can.
How refunds are issued
Where a refund applies, it goes back to your original payment method. Depending on your bank or card issuer it can take 5 to 10 business days to appear.
Questions
Email info@lifeofvirtue.shop. We are a small business and a real person reads every message.
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